Privacy Policy

First: Information You Provide Directly

In brief: We collect personal data that you provide when using our services or contacting us.

We may collect data you send us directly when you fill out forms, request a demo, communicate with our team, register for one of our services, or request information about our products and solutions.

The nature of the data we collect varies depending on the type of interaction and the service you use, and may include for example:

• Name
• Phone number
• Email address
• Communication preferences

We do not typically process sensitive personal data within the scope of the services described on this page.

Second: Usage and Technical Data Collected Automatically

In brief: When you visit our website or use our services, we may automatically collect some technical data to help operate, improve, and protect the service.

This data may include IP address, browser type, operating system, device type, language, pages visited, visit time and date, referral source, and some technical data related to how you use the website or system.

This data is not typically used to directly identify you as a person, but rather helps us understand usage, improve performance, enhance security, and detect technical faults and issues.

We may also use cookies and similar technologies to collect some of this information, as described in the relevant section below.

• Log and Usage Data: Data automatically recorded by servers and systems when you use the service, such as pages you visit, session duration, access time, technical events, error messages, and some performance and usage indicators.

Please ensure that the data you provide us is accurate, correct, and up to date, and notify us of any changes when necessary.

In brief: We use your data to provide and operate our services efficiently, improve user experience, communicate with you, enhance security, and comply with legal and regulatory requirements.

We may process your personal data for the following purposes, depending on how you use the service:

• Account Creation and Management: To enable you to register, access your account, and use associated service features.
• Service Provision and Operation: To ensure the platform operates properly and provides the functions and features you rely on daily.
• Communication with You: To respond to your inquiries, follow up on your requests, and provide you with information related to the service, technical support, or important updates.
• Security and Abuse Prevention: To monitor unauthorized activities, prevent fraud, and protect users, the platform, and related systems.
• Performance Analysis and Improvement: To understand how our services are used, measure the effectiveness of current features, and work on improving performance and user experience.
• Legal Compliance: To fulfill statutory, regulatory, or contractual obligations when required.

In brief: We may share your data in specific cases and within reasonable and necessary limits, consistent with this policy and applicable regulations.

Some personal data may be shared with service providers or technical partners working for or on our behalf, when access to this data is necessary to provide, operate, or support the service.

The parties we work with may include, for example:

• Hosting and technical infrastructure service providers
• Analytics and performance measurement tool providers
• Technical support or customer service providers

We may also share data in the following cases:

• Compliance with Regulations or Competent Authorities:

  If required by law or in response to an effective regulatory or judicial procedure.

• Protection of Legitimate Rights and Interests: When necessary to protect our rights or protect our users or address fraud or misuse cases.
• Business Arrangements: In the event of a merger, acquisition, restructuring, or sale of part of the business or assets, data may be transferred as part of that transaction in accordance with appropriate legal frameworks.

In brief: Yes, we may use cookies and similar technologies to improve performance, user experience, and analyze interaction with our services.

We may use cookies or similar technologies to remember certain preferences, improve browsing experience, measure usage, and understand how visitors interact with website pages or service features.

In most cases, you can control cookies through your browser settings, including refusing or deleting them. However, disabling some cookies may affect the efficiency of certain functions or services.

In brief: We retain your personal data only for as long as necessary to achieve the purposes for which it was collected, unless applicable regulations require retention for a longer period.

The retention period depends on the nature of the relationship with you, the type of service provided, and the associated contractual or legal obligations. After the legitimate need for the data ends, we work to delete or anonymize it when possible.

In some cases, we may retain some data for an additional period if necessary to comply with legal requirements, for accounting purposes, to resolve disputes, or to protect legitimate rights and interests.

If immediate deletion is not possible due to backups or reasonable technical constraints, we will continue to secure the data and limit its use until deletion becomes possible.

In brief: We take reasonable organizational and technical measures aimed at protecting your personal data from unauthorized access, use, disclosure, modification, or loss.

We work to implement appropriate protection measures suited to the nature and sensitivity of the data and service, including technical and administrative security controls that help reduce risks and enhance protection levels.

However, no electronic transmission or storage method can guarantee 100% security, so we cannot provide an absolute guarantee against any breach or unauthorized access beyond reasonable control.

For this reason, we recommend using the service through a secure environment, maintaining the confidentiality of your login credentials, and not sharing them with any unauthorized party.

In brief: Our services are not directed at children, and we do not knowingly collect personal data from individuals under 18 years of age.

Our services are designed for use by individuals or entities with appropriate legal capacity. If it comes to our attention that we have unintentionally collected personal data relating to a minor, we will take reasonable steps to address the matter and delete the relevant data when appropriate.

If you believe that a child or minor has provided us with their personal data, please contact us at info@maxflow.me.

In brief: Depending on the law applicable in your country, you may have the right to access, correct, request deletion of, or object to certain aspects of processing your personal data.

The rights available to you vary according to applicable regulations, your place of residence, and the nature of your relationship with us, but we strive, as much as possible, to deal transparently with requests related to personal data.

Among the rights that may be available to you:

• Request access to the personal data we hold about you
• Request correction of inaccurate data or updating it
• Request deletion of data when there is no legitimate need to retain it
• Request restriction of certain aspects of processing or object to it where the law permits
• Withdraw consent, if processing is based on your consent

If you wish to exercise any of these rights or have an inquiry related to your personal data, you can contact us at info@maxflow.me.

Some browsers and systems include settings for a "Do Not Track" (DNT) option to inform websites of the user's preference not to be tracked across the internet.

Currently, there is no widely binding uniform technical standard for responding to "Do Not Track" signals, so our services may not currently respond to these signals uniformly in all cases.

If a clear technical or legal standard is adopted in this regard in the future, we may update this policy accordingly.

In brief: Yes, we may update the privacy policy from time to time to keep pace with legal, operational, or technical developments.

When any amendment is made to this policy, we will publish the updated version on this page with an updated date of last review. If the amendments are material, we may take additional steps to notify you when appropriate.

We recommend reviewing this page periodically to stay informed of any updates and to know how we handle your personal data.

If you have any questions, comments, or requests related to this policy or how we handle your personal data, you can contact us at info@maxflow.me.

You can request a review, update, or deletion of your personal data by contacting us directly at info@maxflow.me.